Sengtoto — Privacy Policy and Personal Data Protection
This Privacy Policy describes how sengtoto collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and our commitment to your privacy.
Effective Date: This Privacy Policy is effective from 1 January 2026. Continued use of the sengtoto platform after this date constitutes acceptance of the terms set out herein.
Information We Collect
Sengtoto collects several categories of information from users during registration, platform use, and interactions with our services. This information is collected solely for legitimate purposes directly related to the provision of our services.
Account Information
- Full name, phone number, or email address registered when opening an account.
- Date of birth — for age verification (18 years and above).
- Passwords are stored in encrypted form; we do not store passwords as plain text.
- Additional information that may be required during the identity verification process.
Device & Browser Information
- IP address, device type, operating system, and browser version used to access the platform.
- Login data includes the time, date, and approximate location based on IP address.
- Session data and in-platform navigation activity for security and user experience improvement purposes.
Payment Information
Sengtoto does not store credit or debit card details directly. All financial transactions are processed in Malaysian Ringgit (RM) through secure third-party payment providers such as TNG eWallet and FPX. We only retain transaction records (amount, date, method) for account and compliance purposes.
How We Use Your Information
Information collected is used for the following purposes:
- Account management: Allows you to log in, manage your balance, and access all platform features.
- Transaction processing: Verifying deposits, processing withdrawals, and maintaining the financial records of your account.
- Platform security: Detects suspicious activity, prevents fraud, and protects the integrity of the sengtoto platform.
- Service communications: Sends account-related notifications, transaction confirmations, and important platform updates.
- Experience improvement: Analyses aggregated usage patterns to improve platform performance and design.
- Legal compliance: Complying with applicable legal and regulatory requirements, including requests from authorised authorities.
Contents of This Policy
- Information Collected
- Purpose of Use
- Cookies & Tracking
- Storage & Security
- Third-Party Sharing
- User Rights
Questions About Privacy?
Visit our FAQ page or contact our support team for further clarification on how we handle your data.
FAQCookies & Tracking Technologies
The sengtoto platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyse platform performance. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Stores your login session so you don't need to log in again each time you navigate to a different page on the platform.
- Preference cookies: Remembers your language settings and display preferences for a more consistent experience.
- Analytics cookies: Collects anonymised usage data to help us understand which parts of the platform are most visited and where improvements are needed.
- Security cookies: Used to detect and prevent suspicious or repeated activity.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in or access certain features.
Data Storage & Security
Sengtoto takes user data security seriously. We implement a range of technical and organisational measures to protect personal information from unauthorised access, loss, or misuse.
- All communications between your device and sengtoto servers are encrypted using the HTTPS protocol.
- Passwords are stored in hashed form that cannot be decrypted by anyone, including our own staff.
- Access to user data within our internal systems is restricted to staff with a legitimate business need only.
- Our systems are continuously monitored to detect any unauthorised access attempts.
While we do our best, no security system can guarantee absolute protection. In the event of a data breach affecting users, we will take immediate steps and notify those affected.
Payment information is processed through secure channels. sengtoto does not store your credit card details or bank account passwords.
Sharing Information with Third Parties
Sengtoto does not sell, rent, or share users' personal information with any third party for marketing purposes without explicit consent. However, there are certain circumstances where sharing information is necessary:
- Payment processors: Transaction information required for processing is shared with payment providers (such as TNG eWallet and FPX) solely to handle deposits and withdrawals in RM.
- Technical service providers: Third parties who help us operate the platform (e.g. hosting and security services) may have limited access to data necessary for carrying out their functions. They are bound by strict confidentiality agreements.
- Legal requirements: We may disclose information when required by law, court order, or official request from a competent authority.
- Platform rights protection: In cases of fraud or serious terms violations, relevant information may be shared with the authorities for legal action.
User Rights Over Personal Data
As a sengtoto user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to rectification: If any of your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
- Right to erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable data retention legal requirements and account terms in force.
- Right to object to processing: You may object to the processing of your data for specific purposes, such as promotional communications of your choosing.
To submit any request relating to your data rights, please contact the sengtoto support team by email at: [email protected]. We will process your request within a reasonable timeframe and keep you informed of the outcome.
Policy Changes & Contact Us
Sengtoto reserves the right to update or amend this Privacy Policy at any time. The latest version will always be available on this page, along with the most recent update date. Continued use of the platform after any changes constitutes acceptance of the revised policy.
For any enquiries, concerns, or requests relating to your data privacy, please contact us by email: [email protected]. You may also refer to FAQ page us or check Terms & Conditions the platform for additional information on user rights and responsibilities.
